1.  Phone System Overview
    1. What is VoIP?
      1. VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

        Some people use VOIP in addition to their traditional phone service, since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn’t offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.

        How does VOIP work?

        A way is required to turn analog phone signals into digital signals that can be sent over the Internet. This function can either be included into the phone itself.

    2. Why are we going with VoIP
      1. In 2017, it was decided that we would move from a standard phone system to VoIP because of costs and the age of our previous system.
    3. PoE (Power over Ethernet)
      1. Your phones are powered by the ethernet cable and does not need a power cable attached to it. There are special circumstances, where this is not the case. However, most phones will power through ethernet. 
    4. Phone Extensions. If you do not have a printed list of extension, please request through the church or school administration. 
      1. 1000s : Church
      2. 2000s : School
      3. 3000s : Preschool
      4. 4000s : Maintenance 


  1. Few Key Features
    1. Do not disturb (DND)
      1. All calls will go directly to voicemail. 
    2. Voicemail to email + transcribe. You will receive voicemails via an email to your email address. If you are not receiving voicemails as an email attachement, please submit a ticket to fix the issue.